Privacy Policy

Effective Date: February 2026

IL Supervised Visits and Exchange Services (“Agency,” “we,” “our,” or “us”) respects your privacy and is committed to protecting sensitive personal information submitted through our website and intake process. This Privacy Policy explains what information we collect, how it is used, how it is stored, and under what circumstances it may be disclosed.

1. Information We Collect

We may collect the following types of information:

Full names of parents and children
Contact information (email, phone number, address)
Government-issued identification (e.g., driver’s license)
Court orders, restraining orders, and legal documents
Photographs of parents and children
Scheduling availability
Payment information (processed via Stripe; we do not store card numbers)

Because our services involve court-ordered supervised visitation, some information collected may be highly sensitive in nature.

2. Purpose of Collection

Information is collected for the sole purpose of:

Determining eligibility for supervised visitation services
Reviewing court-ordered requirements
Scheduling and conducting supervised visitation
Maintaining required documentation
Complying with California Rules of Court 5.20
Fulfilling legal and mandated reporting obligations

Submission of an intake form does not guarantee acceptance of services.

3. Storage and Security

Client information is stored using secure digital storage systems, including but not limited to:

Google Workspace / Google Drive
Password-protected digital records
Encrypted communication platforms when applicable

We take reasonable administrative and technical measures to protect confidential information. However, no online system is 100% secure.

4. Confidentiality and Disclosure

Information provided will not be sold, rented, or shared for marketing purposes.

Information may be disclosed:

As required by court order
In compliance with mandated reporting laws
In response to a lawful subpoena
When necessary to protect the safety of a child

The Agency operates as a neutral third-party professional provider and may be required to submit documentation or testimony to the court.

5. Third-Party Services

Payments are processed through Stripe. Stripe’s privacy policies govern payment processing.

Intake forms may be submitted via Google Forms. Google’s privacy policies apply to their platform infrastructure.

6. Data Retention

Client records may be retained for a period consistent with professional standards and court-related documentation requirements.

7. Your Rights

You may request access to your submitted information by contacting us directly. Requests to delete information may be limited if retention is required for legal compliance.